Privacy Policy

Forever Young by Rita Privacy Policy.

Last updated: January 2, 2025

This Privacy Policy describes how Forever Young by Rita (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from foreveryoungbyrita.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Data Collection

To provide the Services, we collect personal information about you directly from you through SMS messaging, calling, our website, or other forms of communication (e.g. verbal, referral, our official social media sites) when you contact us first. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Information that you directly submit to us through our Services may include:

- Basic contact details including your name, address, phone number, email.

- Purchase information including your name, billing address, shipping address, payment confirmation and details, email address, phone number.

- Account information including your full name, password, security questions, medical history, procedural pictures.

- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information Sharing

SMS consent and phone numbers will never be shared with third parties or affiliates under any circumstances. SMS consent is not shared with any third parties or affiliates for marketing purposes. We do not share your personal information with third parties and affiliates, except as necessary to comply with legal obligations, protect and defend our rights or property, or facilitate the delivery of our services through trusted service providers under strict confidentiality agreements.

Data Usage

We use the information collected to provide and improve our services, respond to inquiries and customer support requests, send promotional and marketing materials (with your consent), and communicate transactional updates, including order and shipping information.

Data Protection and Retention

We have implemented appropriate measures to protect your personal information from unauthorized access, use, or disclosure. These measures include secure data storage, encryption of sensitive information, regular security audits, and strict access controls to ensure only authorized personnel can access your data. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

User Rights

- Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

- Right to Delete: You may have a right to request that we delete personal information we maintain about you.

- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

- Right to Opt out of SMS Messaging: You may have a right to stop receiving SMS messages from us at any time by replying STOP. 

- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information: You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.

- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

- Managing Communication Preferences: We may send you promotional messages, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or appointments that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Opt-In and Opt-Out

- Opt In to SMS Messaging: By reaching out to us and replying to our messages, You are giving us Your consent to send You promotional and informational SMS messages about the Service and your appointments. You can also subscribe to our SMS messaging by texting START.

- Opt Out of SMS Messaging: You can unsubscribe from our SMS messaging at any time by replying STOP. By doing so, You will no longer receive SMS messages from us. To opt back in at any time, reply START.

Contact Information

If you have any questions regarding this Privacy Policy or our practices, please contact us:

Forever Young by Rita LLC

15125 Ventura Boulevard, Suite 31

Sherman Oaks, California 91403

United States

Phone: 424-571-5005

Policy Updates

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Accessibility

You can check our Privacy Policy whenever through our website at foreveryoungbyrita.com. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Thank you for trusting Forever Young by Rita LLC with your personal information.